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Tracking Support

Tracking Support

Get quick answers to common tracking related questions through our guided help.

 
  • Important Notice: Changes to U.S. Import Regulations

Effective August 29th, new U.S. import rules will impact all international shipments. The de minimis threshold—which previously allowed low-value shipments to enter the U.S. duty-free—will be eliminated for all packages, regardless of value or country of origin.

As a result, all shipments to the United States will now be processed by U.S. Customs and Border Protection (CBP) and may incur duties, taxes, and brokerage fees. These charges are typically the responsibility of the shipment’s receiver.

At KITT Livraison Express, we’re committed to keeping our customers informed and prepared. Here are the key things to know:

  • All imports require customs clearance.

  • Import fees may apply, depending on the product type and value.

  • Delivery timelines may be affected due to customs processing.

  • Transparency first: We’ll help you understand potential costs before shipping.

Stay up to date with the latest tariff and import fee updates to avoid any surprises when shipping to the U.S.

KITT Livraison Express — Fast. Reliable. Transparent.

Track My Package

Never Miss a Delivery Again

Stay informed with KITT Smart Alerts — get real-time updates, delivery photos, and easily manage multiple shipments from one place. ✅ Track every step ✅ Reschedule deliveries instantly ✅ Get proof of delivery photos

Where’s My Delivery?

Wondering what your tracking status means? We’ve made it easy. Here’s a simple guide to help you understand every step of your package’s journey with KITT Livraison Express. Tracking Statuses Explained Find out what each update means — from “In Transit” to “Out for Delivery” — so you always know exactly where your shipment is.

Missed a Delivery?

Your Driver Left a KITT Delivery Notice. What Now? If our driver wasn’t able to deliver your package, don’t worry — we’ve got options. Use your delivery notice number to: Schedule a redelivery at a time that suits you Pick up your package from a KITT service point nearby Update your delivery preferences

Contact Us

Stay Safe – Avoid Scams & Fraud

If you receive a suspicious message, call, or email claiming to be from KITT Livraison Express, do not respond or click any links. We’ll never ask for sensitive information like passwords or payment details outside of our secure website. Learn how to recognize and report fraud to keep your deliveries safe.

Contact Us

We’re always here for you. Whether you need help tracking a package, updating a delivery, or resolving an issue, KITT Livraison Express is ready to assist. Use our virtual support assistant or reach out directly to our customer care team for quick, personalized support.

File a Claim

If your package arrives damaged, goes missing, or hasn’t been updated in several days, you can submit a claim online. Our team will investigate the issue and work to resolve it as quickly as possible — because your trust matters to us.

View Delivery Options

Flexible Delivery Choices

Need to make changes to your delivery? With KITT Livraison Express, you’re in control. Easily reroute, hold, or cancel a shipment so your package arrives when and where it’s most convenient for you.

Check Estimated Delivery Time

Want to know how long your package will take to arrive? Enter your postal code to get a quick estimate of delivery times across regions — before you ship.

Get Photo Proof of Delivery

Enjoy extra peace of mind with KITT Smart Delivery. You’ll receive photo proof showing exactly where your package was delivered — so you always know it’s in safe hands.
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Explore Logistics Solutions by Industry

A business owner reviewing shipments inside a modern warehouse.

At KITT Livraison Express, we understand that every industry has unique logistics challenges. That’s why we offer a customized portfolio of shipping and delivery solutions — designed to help your business run smoothly, efficiently, and on time.

Whether you’re in eCommerce, healthcare, manufacturing, retail, or international trade, our team delivers flexible, scalable logistics support tailored to your goals.

See Solutions

KITT Livraison Express – Tracking & Delivery FAQs

Our drivers usually deliver packages between 9:00 a.m. and 9:00 p.m..
During peak or holiday seasons, deliveries may arrive even later in the evening.

If your shipment is marked “Out for Delivery” but not delivered the same day, don’t worry — our team will make another delivery attempt on the next business day.

If your tracking shows “Delivered” but you can’t locate your package:

  • Check around porches, back doors, garages, or patios — your driver may have placed it out of sight for security.

  • Ask neighbors or building staff if they received it for you.

  • If it’s still missing, please contact the sender to begin an investigation or file a claim through KITT Support.

Your KITT Livraison Express tracking number may appear in one of the following formats:

  • KITTXXXXXXXXXXXXXX

  • KITTX9999999999

  • 999999999999

  • T9999999999

We also support tracking for specialized services, including:

  • Air Freight Tracking IDs (for express international shipments)

  • Freight Bill Numbers (for large or bulk deliveries)

  • Delivery Notices (unique reference codes for first-attempt deliveries)

  • When you sign up for KITT Smart Delivery, you’ll receive:

    • Photo confirmation of exactly where your package was left

    • Automatic email or SMS updates when your delivery is complete

    • Access to all delivery photos from your KITT Dashboard